How does Eckoh ensure PCI DSS compliance for payments in contact centres?
Eckoh employs patented technologies like CallGuard and ChatGuard to de-scope the contact centre environment from sensitive payment data. This means agents never see or hear card details, as customers
Is Eckoh suitable for organisations outside of highly regulated industries?
While Eckoh's primary focus is on regulated industries due to their stringent security and compliance needs, any organisation handling customer payments via contact centres or digital channels can ben
Can Eckoh integrate with our existing CRM and contact centre platforms?
Yes, Eckoh is designed for integration with leading CRM systems and contact centre platforms. It offers APIs and pre-built connectors to ensure secure payment processing and customer interaction capab
What is the typical deployment model for Eckoh's solutions?
Eckoh typically utilises a hybrid deployment model. This combines cloud-based services for scalability and accessibility with on-premise components where necessary to meet specific enterprise IT requi
How does Eckoh differentiate from general payment gateway providers?
Eckoh differentiates by specialising in securing the customer interaction channel itself, particularly within contact centres. While payment gateways process transactions, Eckoh ensures the sensitive
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